Privacy Policy – Pulz TV Pakistan Betting & Casino Platform

1 Who We Are

Pulz TV ("we", "us", "our") operates the online betting and casino platform available at pulztv.net and any associated mobile interfaces. We are the data controller for all personal information collected through our platform.

This Privacy Policy applies to all users who visit our website, register an account, or interact with Pulz TV in any way — including players in Pakistan who access the platform via mobile browser, desktop browser, or any official Pulz TV application.

By creating an account with Pulz TV, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree, please do not create an account or continue to use the platform.

2 What Personal Data We Collect

We collect two broad categories of data: information you provide to us directly, and information collected automatically when you use the platform.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

3 How We Collect Your Data

Most of the data Pulz TV holds about you comes directly from your own interactions with the platform. We do not purchase or scrape data from third-party databases to build profiles on prospective players.

3.1 Direct Collection

You provide data directly when you: fill in the registration form; complete identity verification; make a deposit or withdrawal; contact our support team; participate in a promotion or survey; or update your account profile.

3.2 Automatic Collection

When you visit pulztv.net, our servers automatically log technical data including your IP address, device specifications, and browser type. This happens whether or not you are logged in and is standard practice across all websites. This data is used for security and operational purposes, not for advertising profiling.

3.3 Payment Processor Data

When you make a deposit or withdrawal using Easypaisa, JazzCash, NayaPay, SadaPay, or a bank card, the transaction is processed by the relevant payment provider. Pulz TV receives a confirmation of the transaction amount and reference number — we do not receive or store your mobile wallet PIN, card CVV, or full card number. These remain with the payment processor under their own privacy policies.

4 How and Why We Use Your Data

Every piece of data we collect is used for a specific, documented purpose. We do not use data collected for one purpose for a different, unrelated purpose without first notifying you.

• Account Operation: Your name, mobile number, email, and password are used to create and manage your Pulz TV account and verify your identity on each login.
• Payment Processing: Transaction data is used to process your deposits and withdrawals accurately and to maintain a complete financial record for your account.
• Age and Identity Verification: Date of birth and CNIC data are used to confirm you meet the 18+ requirement and, for larger withdrawals, to confirm the account belongs to you.
• Fraud Prevention and Security: IP addresses, device data, betting patterns, and login history are monitored by automated systems to detect and prevent fraud, money laundering, bonus abuse, and unauthorised account access.
• Responsible Gaming: Session duration, loss history, and betting frequency data are used to power the responsible gaming tools available in your account — including reality checks, session alerts, and spending limit tracking.
• Customer Support: When you contact Pulz TV, we use your account data and correspondence history to understand your query and resolve it efficiently.
• Platform Improvement: Aggregated, anonymised usage data helps us identify technical issues, improve game loading times, and prioritise new features that players actually use.
• Marketing Communications: If you have opted in, we use your email address and mobile number to send you information about promotions, bonuses, and new games at Pulz TV. You can opt out at any time.
• Legal Compliance: Financial transaction records, identity verification documents, and account activity logs are retained to comply with applicable anti-money laundering and record-keeping obligations.

5 Legal Basis for Processing

For each type of data processing, Pulz TV relies on one of the following legal bases:

• Contract performance: Processing your registration data, payment data, and account activity data is necessary to deliver the services you signed up for. Without this processing, we cannot operate your account.
• Legitimate interests: Fraud detection, security monitoring, and platform improvement rely on our legitimate interest in operating a safe and technically functional platform. These interests do not override your rights — we apply this basis only where the processing would be reasonable from your perspective too.
• Legal obligation: Identity verification and transaction record retention is required by applicable anti-money laundering rules and financial regulations. We cannot waive this processing even if you request it.
• Consent: Marketing communications are sent only where you have given clear, affirmative consent. This consent can be withdrawn at any time with immediate effect on future communications.

6 Who We Share Your Data With

Pulz TV does not sell your data. We share personal information only with the following categories of third parties, and only to the extent strictly necessary:

6.1 Payment Processors

Your payment details and transaction amounts are shared with the payment provider you select (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa, Mastercard) solely to process the transaction you have requested. Each provider operates under their own privacy policy and security standards.

6.2 Game Providers

When you play a game powered by a third-party provider (such as Pragmatic Play, PG Soft, or Jili Games), your account identifier and bet history for that session are shared with the provider's game server to render the game and record the outcome. Providers do not receive your full personal details — only a session token and game activity data.

6.3 Identity Verification Services

For KYC verification, your CNIC copy may be processed by a third-party identity verification service. These services are contractually bound to use your data only for the specific verification purpose and to delete it within the agreed retention period.

6.4 Legal and Regulatory Authorities

We will disclose account information to law enforcement agencies, regulatory authorities, or courts when required to do so by a valid legal order. Pulz TV does not proactively share data with government authorities beyond what is legally required.

6.5 Service Providers

We use a small number of trusted service providers for functions such as email delivery, SMS notifications, and IT infrastructure. These providers act as data processors on our behalf and are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

7 How Long We Keep Your Data

We retain personal data only for as long as it is necessary for the purpose it was collected or as required by applicable law. The following retention periods apply:

Once retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with your identity. Anonymised aggregate data (for example, overall platform usage statistics) may be retained indefinitely.

8 Cookies and Tracking Technologies

Pulz TV uses cookies and similar technologies on our website. A cookie is a small text file stored by your browser when you visit a website. We use the following types:

8.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They maintain your login session, remember your language and display preferences, and ensure your shopping cart or bet slip is preserved across pages. You cannot opt out of these without disabling the platform entirely.

8.2 Functional Cookies

These remember your preferences — for example, your preferred deposit method, game filter settings, and notification preferences — so you do not have to configure them each time you visit.

8.3 Analytics Cookies

Pulz TV uses anonymised analytics tools to understand how players navigate the platform — which pages are most visited, where players encounter errors, and how long sessions typically last. This data is aggregated and not linked to your personal identity.

8.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific sites. Note that blocking strictly necessary cookies will prevent the platform from working correctly. Detailed instructions for managing cookies are available in your browser's help documentation.

9 Your Rights Over Your Personal Data

You have the following rights regarding the personal data Pulz TV holds about you. To exercise any of these rights, send a written request to support@pulztv.net. We will respond within 30 days of receiving a verified request.

10 Children's Privacy

Pulz TV is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use this platform or provide any personal information to us.

If a parent or guardian believes their child has registered with Pulz TV, they should contact us immediately at support@pulztv.net. We will suspend the account, investigate, and delete all data associated with the underage user as quickly as possible. Any funds deposited by an underage user will be returned to the payment source and the account permanently closed.

We use automated age-verification checks at registration and reserve the right to request CNIC documentation from any account we suspect may be held by an underage user. This is one of the most serious safeguarding obligations we have, and we take it accordingly seriously.

11 How We Protect Your Data

Data security is a core infrastructure priority at Pulz TV, not an afterthought. The following technical and organisational measures are in place to protect your personal information:

• TLS 1.3 encryption on all connections between your browser or app and our servers — data in transit cannot be read by third parties.
• Encrypted data storage — sensitive fields such as identity document references and financial identifiers are encrypted at rest in our databases.
• Access controls — only specific, authorised team members can access personal data, and access is logged and audited regularly.
• Two-factor authentication — available to all players and mandatory for platform admin accounts.
• Regular security audits — our infrastructure and application code are reviewed periodically by internal and external security teams.
• Incident response plan — in the event of a data breach affecting player data, we will notify affected users and take remediation steps within 72 hours of confirming the breach.

While we take every reasonable measure to protect your data, no internet-connected platform can guarantee absolute security. You also play a role — keeping your password strong, enabling 2FA, and not sharing your login credentials are important steps you control.

12 Changes to This Privacy Policy

Pulz TV may update this Privacy Policy from time to time. When we make material changes — changes that affect how we collect, use, or share your data in a meaningful way — we will notify you via email to your registered address and display a notice on the platform at least 7 days before the change takes effect.

Minor changes such as formatting corrections, clarifications of existing practices, or additions that give you more rights (not fewer) may be made without advance notice. The "Last updated" date at the top of this page reflects any update, minor or major.

We recommend bookmarking this page and reviewing it periodically, particularly before making significant deposits or claiming large bonuses. The version published at pulztv.net/privacy-policy is always the current, authoritative version.

13 Contact Us & Complaints

If you have any questions about this Privacy Policy, how Pulz TV uses your personal data, or if you want to exercise any of your data rights, please get in touch:

• Email: support@pulztv.net — for formal data rights requests, please include "Privacy Request" in the subject line
• Live Chat: Available 24/7 via the chat icon on pulztv.net
• Language: Our support team can respond in both English and Urdu
• Response time: We aim to acknowledge all privacy-related queries within 48 hours and resolve them within 30 days

13.1 Complaints

If you believe Pulz TV has handled your personal data in a way that violates this Privacy Policy or applicable data protection principles, please raise the matter with us first — we want the opportunity to put things right. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction.

We take all data complaints seriously and will provide a written response to all formal complaints within 30 days. Complex cases may take longer, in which case we will communicate an updated timeline.